Terms of Service

These Terms of Service ("Terms") are an agreement between you and Tiny Logic Pty Ltd (ABN 86 799 163 724) ("Tiny Logic", "we", "our", "us"), the Australian company that operates ChairScribe. By creating an account or using our website, web platform, mobile application, or related services (together, the "Service"), you agree to these Terms. If you do not agree, do not use the Service. 1. What ChairScribe is ChairScribe is an AI-assisted clinical documentation tool for dental professionals. It lets you record patient appointments, produce transcriptions, and draft clinical notes from your templates. ChairScribe is a documentation aid only: it does not diagnose, recommend treatment, or provide medical or dental advice, and it is not a substitute for your clinical judgement. 2. Eligibility and accounts 2.1 The Service is intended for licensed dental professionals and their practices. By using the Service you confirm you are at least 18 years old and legally able to enter into these Terms. 2.2 Each account is personal to one named user and must not be shared. A practice that wants access for several practitioners or staff members needs a subscription for each user. You agree to provide accurate registration information, keep your credentials secure, and tell us promptly at support@chairscribe.com if you suspect unauthorised use of your account. 3. Licence and acceptable use 3.1 We grant you a limited, non-exclusive, non-transferable licence to use the Service for your dental practice, subject to these Terms. 3.2 You agree not to: - Share, resell, sublicense, or redistribute access to the Service - Reverse engineer, decompile, or disassemble any part of the Service - Use the Service for any unlawful purpose, or upload data you do not have the right to process - Attempt to gain unauthorised access to our systems or other users' data - Use the Service to store or transmit malicious code, or interfere with its operation - Use the Service in a way that materially exceeds ordinary clinical use, such as automated bulk processing designed to abuse AI features. We may apply fair-use limits to AI processing; if a limit would affect you, we will tell you before enforcing it. 4. Recording, patient consent, and your professional obligations 4.1 You are solely responsible for: - Obtaining informed consent from patients before recording an appointment, and recording that consent where your professional obligations require it - Complying with the health privacy laws, surveillance and listening device laws (which differ between Australian states and territories), and professional standards that apply to you - Reviewing, editing, and verifying every transcript and AI-drafted note before you rely on it or add it to a patient record - Maintaining your own clinical records in accordance with your legal retention obligations. The Service is a documentation tool, not your system of record; export what you are required to keep (see clause 10.4) 4.2 AI output is generated automatically and can contain errors or omissions. It is provided as a draft for your review. You remain responsible for the accuracy and completeness of your clinical records. 5. Your content and data 5.1 You retain ownership of everything you submit to the Service (recordings, transcripts, notes, templates, and patient information) and of the notes generated from your content. We claim no ownership of any of it. You grant us a licence to host and process your content only as needed to provide the Service. 5.2 We do not use your recordings, transcriptions, or clinical notes to train AI models, and we contractually require our AI providers not to either. 5.3 Our Privacy Policy (https://chairscribe.com/privacy-policy) describes how we collect, use, and protect data, including how long audio is retained and which providers process it. It forms part of these Terms. 6. Subscriptions, trials, and billing 6.1 Fees. Access to the Service requires a paid subscription after any free trial. Prices are shown at the time of purchase in Australian dollars. 6.2 Trials. New accounts may receive a free trial of stated length. No payment method is required to start a trial; the Service simply pauses at the end of the trial until you subscribe. 6.3 Billing. Subscriptions are billed in advance (monthly or annually) through our payment provider, Stripe, and renew automatically until cancelled. 6.4 Price changes. We will give you at least 30 days' notice of any price increase, and the new price only applies from your next billing period. If you do not accept it, you can cancel before the increase takes effect. 6.5 Cancellation. You can cancel any time in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not refund partial billing periods, except as set out in clause 6.6 or required by law. 6.6 30-day money-back guarantee (annual plans). If you are on an annual plan and unsatisfied, you can request a full refund of your first annual payment within 30 days of that payment by emailing support@chairscribe.com. The guarantee applies once per customer, to the first annual payment only, and not to renewals. It is in addition to, and does not limit, your rights under the Australian Consumer Law. 7. Changes to the Service and these Terms 7.1 We improve the Service continually and may add, change, or remove features. If a change materially reduces the core functionality you pay for, we will tell you in advance and you may cancel and receive a pro-rata refund of any prepaid, unused period. 7.2 We may update these Terms. For material changes we will notify you by email or in the app at least 30 days before they take effect. If you do not accept a material change, you may cancel before it takes effect and receive a pro-rata refund of any prepaid, unused period. Continuing to use the Service after the effective date means you accept the updated Terms. 8. Intellectual property and feedback The Service itself (its design, features, code, documentation, and branding) is owned by Tiny Logic and protected by intellectual property laws. Nothing in these Terms gives you rights to our trademarks or branding. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you. 9. Service availability We aim for high availability but do not promise uninterrupted or error-free operation. We may suspend the Service temporarily for maintenance or events beyond our control, and will give advance notice of planned downtime where reasonable. 10. Suspension, termination, and getting your data out 10.1 By you. You can stop using the Service and cancel at any time (clause 6.5), or delete your account. 10.2 By us, for breach. If you breach these Terms we will, for breaches that can be fixed, give you notice and 14 days to fix the problem before suspending or terminating. For serious breaches (such as unlawful use, abuse of other users, or conduct that endangers the Service or patient data) we may suspend immediately. 10.3 By us, for convenience. We may terminate with at least 30 days' notice, in which case we will refund any prepaid, unused period pro rata. 10.4 Your data after termination. For 30 days after your subscription ends or your account closes, you can ask us at support@chairscribe.com for an export of your transcriptions, notes, and templates, and we will provide it in a reasonable format. After that window we delete your data as described in the Privacy Policy. Remember that your clinical record retention obligations are yours (clause 4.1); export before you delete. 11. Australian Consumer Law Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. 12. Liability 12.1 Subject to clause 11 and to the extent permitted by law: - The Service is provided "as is" and we do not warrant that AI-generated content will be accurate, complete, or suitable for any particular clinical purpose - Where a consumer guarantee applies and our liability can lawfully be limited, it is limited, at our option, to resupplying the services or paying the cost of having them resupplied - We are not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the Service - Our total aggregate liability for all claims arising out of these Terms or the Service is limited to the amount you paid us in the 12 months before the first claim arose 12.2 Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence. 13. Your indemnity You indemnify Tiny Logic against third-party claims, losses, and reasonable costs (including legal fees) to the extent they arise from: (a) your breach of these Terms; (b) your failure to obtain patient consent or to comply with laws that apply to your practice; or (c) clinical decisions made in reliance on AI-generated content that you did not review as required by clause 4. This indemnity is reduced to the extent we caused or contributed to the claim. 14. Apple App Store Where you use the ChairScribe mobile app on an Apple device: these Terms are between you and Tiny Logic only, not Apple; Apple has no obligation to provide support or maintenance for the app and is not responsible for any product claims, IP claims, or legal compliance relating to it; and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you in respect of the app. 15. General 15.1 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. 15.2 Assignment. You may not assign these Terms without our consent. We may assign them as part of a corporate restructure, merger, or sale, provided your rights are not reduced. 15.3 Notices. We send notices to your account email address; keep it current. You can send notices to support@chairscribe.com. 15.4 Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service. 15.5 Severability. If any provision is unenforceable, the rest remain in force. 15.6 Waiver. Not enforcing a provision is not a waiver of it. 15.7 Survival. Clauses 4, 5, 10.4, 11, 12, 13, and 15 survive termination. 16. Governing law These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia. 17. Contact us Tiny Logic Pty Ltd (ChairScribe) ABN 86 799 163 724 Email: support@chairscribe.com Website: https://chairscribe.com